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Highly disappointed after my trip

I booked a villa in Lonavala through Saumya Gurjar for my family trip this weekend. The property was in a very bad condition. It was completely different than the one shown in pictures which is so misleading. I paid 20000 for such a dirty villa with broken furniture. Geyser, TV, Toilet flush, swing was not working. The bathrooms and rooms were very dirty. There were flies, cockroaches in our villa which is a sign of how dirty the property is. At the time of booking Saumya the agent was very convincing but after we reached the villa she was not at all helpful. She stopped answering our calls. The property owner also didn't answer our call. Me and family with kids are highly disappointed with this experience and such customer service. I give negative reviews to Thrillophilia, Saumya and to our property Owner Of Rajnandini villa. DO NOT visit this place!!
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