What if I am not happy after the tour and have a complaint against the supplier?

Modified on Thu, 18 Apr 2019 at 07:02 PM

Kindly note that Thrillophilia is an online booking platform where different tour operators and service providers list their activity and tour packages.

The execution of the tour is solely the responsibility of the tour operator.

We are completely a customer centric organization always striving and delighting our customers. Your honest and candid feedback will enable us bettering our systems and processes. In case an unpleasant experience happens we would highly appreciate if you could raise a support ticket by Clicking here

As a platform, we will investigate into the matter and choose to take certain steps against the operator in terms of decreasing their priority or rating on the platform and at times also delisting an operator from the platform. Legally, we are just a marketplace, wherein we are facilitating the payment between the customer and the supplier, and connecting the two via technology. In case the traveler wants to take the matter legally, he can do the same against the tour operator and as a platform, we can support as and when required.

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